FAQs

Who uses itsFOUND?

Any organisation that has or needs a lost property system, as a result of customers reporting lost items and items being found within their organisation. itsFOUND is for organisations wanting to streamline their entire lost and found process. Some customers include hotels, tourist attractions, public facilities, transportation agencies, schools, universities, recreational facilities, shopping centres, businesses and sporting events.

 

Why is itsFOUND great for our organisation's Lost and Found Department?

itsFOUND allows organisations to manage their lost and found property easily and efficiently, creating a value-added service. It will reduce the number of unclaimed items within your organisation and increase your customer satisfaction and staff productivity.

Gone are the days of manual spreadsheets or lost and found forms. itsFOUND will transform the processes within your lost and found department. You will never have to suffer with a time-consuming, lost and found process again. Other benefits include: quick searching, auto-matching lost and found items, multiple user simultaneous access, link directly from your site, mobile device friendly and 24/7 access. For a full list please see our Features page.

 

What software is required to run itsFOUND?

itsFOUND is an online cloud solution for Lost and Found Property Departments. There is no lost and found program to download and install.

 

Can I have a link to my itsFOUND database on my website?

Yes, your customers can link directly from your website to your organisations itsFOUND lost property dashboard. They can easily self report a lost item.

 

How many staff logins can our organisation have?

Your organisation can create unlimited individual logins for our Classic and Premium plans. There are also variable staff permission levels.

 

Can you help us set up our organisation's dashboard?

Yes, we offer a "concierge" service. The software is very user friendly and we provide documentation to assist you. We also have email and phone support. 

 

What payments does itsFOUND accept?

Paypal and credit cards through Stripe.

 

Can anyone see my Lost and Found Register?

Each organisation's database is password protected and therefore the register of lost and found property is confidential and not visible to customers. However, organisations can select to make the found item information public, should they prefer this option.

 

How does a customer know that our organisation has their lost property?

A customer will report their lost property directly via the itsFOUND link on your website. Then when searching for a lost and found item, itsFOUND will automatically find any matching items and with your organisations acceptance, the customer will be notified immediately via email. This allows for the items to be returned to their owner in the quickest time possible and less time is required by your staff.

 

I need itsFOUND for only a few months for my event? Can I cancel at any time?

You can sign up for only 1 month or a year, which ever suits your organisation. If you need itsFOUND for only a few months then you can choose the 1 month contract and pay on a month-to-month basis. You do not have to be locked into a long term contract. However, if you are interested in getting a discount, then the 1 year contact might be best for you. You can choose to cancel your contract at any time with no additional fees. No refund will be given for the remaining term of your contract.

 

What do I need to get started?

itsFOUND can be used anywhere and at any time as long as you have internet access. You can also contact us directly via our Contact Us page.

 

Can anyone see the items reported as found on itsFOUND?

It is up to each organisation whether they display their found items publicly. On the Public dashboard they will be visible. itsFOUND will automatically find any matching items and an email will be sent to the person who has logged a found item report with the potential owners email or phone details. 

Is itsFOUND just for organisations?

Anyone can use itsFOUND. While it is a business to business solution, there is also a database where all public lost property can be stored. Example: if you lost an item on the street or at the beach, then in the search bar on the homepage, you would type "public dashboard". As these places are not organisations, they would not have their own page. You would then record your information on the Public Dashboard. 

 

How do individuals report lost property on itsFOUND?

Search for the organisation where your item was lost on our homepage, using the search box at the top. Sign in or sign up and then simply complete the lost property form. You can also search the Public Dashboard to see if someone has recorded your lost property item on there.

 

How much does it cost to report a lost item on itsFOUND?

As an individual public user, it is completely free to list a lost or found item.

 

What items can I report as lost on itsFOUND?

Any lost item that is of significant or sentimental value can be listed on itsFOUND. Lost items could include: money, pets, wallets, keys, phones, cameras, special teddy bear, lost clothing. itsFOUND has the right to refuse any material that might be deemed to be inappropriate or offensive.

 

If I have reported my lost property on the Public Dashboard, what is the process for finding it?

You can submit your lost property claim online from the comfort of your home. This report is listed publically on our online lost property register. A detailed description including uploaded photographs of lost and found items will help in the process of effectively matching items and returning lost items to their owner. If someone has found a registered lost item they can search our database to locate the item and then contact the owner directly.

 

What can I do to help increase my chances of finding my item?

It is important when filing a lost item report, that a detailed and accurate description is given. Do not skip any details within the form and if you have any additional information please include this in the “additional information” section. If you have a photograph of the item you can also upload it.

 

If I do not live close by, how will I get my lost property returned?

This is as easy as 1, 2, 3.

 

Can anyone see the lost property Public Dashboard on itsFOUND?

Yes, the Public Dashboard will be visible to the general public. If someone finds an item they search the lost property public database to try and locate the owner.

 

 

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